Privacy Policy

This Privacy Policy explains how KIWI CONTENT PRIVATE LIMITED, operating under the brand name Vuducom (“Company”, “we”, “us” or “our”), collects, uses, stores and protects personal data received through advertisements and lead-generation forms on Facebook and Instagram.

Our registered office is located at:

4th Floor, Time Tower, Unit 406, Gurugram, Haryana – 122009, India

This policy applies to individuals who submit their information through our Meta Instant Forms in connection with enquiries about our services.

Where an advertisement is being operated by us on behalf of a client, the advertisement or lead form will identify the relevant client. In such cases, the client may separately determine how it uses the information received and may provide its own privacy policy.

When you submit a Meta Instant Form, we may collect:

• Your full name;
• Your telephone or mobile number;
• Your email address;
• Information you voluntarily provide in response to questions in the form; and
• Basic submission details made available through Meta, such as the date of submission, campaign source or advertisement through which the enquiry was submitted.

Please do not submit sensitive personal information through the lead form unless it has been specifically requested and is necessary for responding to your enquiry.

We receive your personal data when you voluntarily:

• Complete and submit a lead form on Facebook or Instagram;
• Request information about our services;
• Ask us to contact you; or
• Subsequently communicate with us through telephone, email, SMS, WhatsApp or another agreed communication channel.

Meta may pre-fill certain fields using information associated with your Facebook or Instagram account. You should review the information before submitting the form.

We use the personal data collected through the lead form to:

• Receive and respond to your service enquiry;
• Contact you by telephone, email, SMS or WhatsApp regarding your enquiry;
• Understand your requirements and recommend relevant services;
• Prepare proposals, quotations or other information requested by you;
• Schedule calls, meetings or consultations;
• Maintain records of enquiries and customer communications;
• Improve our lead-management and customer-service processes;
• Prevent fraud, misuse or unlawful activity; and
• Comply with applicable legal and regulatory obligations.

We will not use your contact details for unrelated promotional communications unless you have separately consented to receive them.

By voluntarily submitting the Meta Instant Form, you consent to our collection and use of your personal data for responding to and managing your service enquiry.

You may withdraw your consent or ask us to stop contacting you at any time by:

• Replying “STOP” to an SMS or WhatsApp message;
• Using the unsubscribe option included in an email, where available;
• Informing our representative during a telephone call; or
• Contacting us at helpdesk@vuducom.in.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. After receiving your request, we will stop processing your data for the withdrawn purpose unless its continued retention or processing is required or permitted by law.

We may share personal data only where reasonably necessary with:

• Authorised employees, representatives and contractors who handle enquiries;
• Customer relationship management, cloud-hosting, communication, analytics or information-technology service providers;
• Professional advisers, auditors or legal representatives;
• The client identified in the advertisement, where we are running the campaign on that client’s behalf;
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required by law; and
• A successor organisation in connection with a merger, acquisition, restructuring or transfer of business, subject to appropriate confidentiality and data-protection safeguards.

Service providers are permitted to process personal data only for the services they provide to us and are expected to protect it appropriately.

We do not sell or rent personal data collected through Meta lead forms.

The lead form is hosted on Facebook or Instagram and is operated through services provided by Meta Platforms, Inc. and its affiliates.

Meta independently processes information relating to your use of Facebook and Instagram in accordance with its own terms and privacy policy. We do not control Meta’s collection or use of information outside the data made available to us after you submit the lead form.

You should review Meta’s privacy information and account settings to understand how Meta processes your information.

We ordinarily retain lead information for up to 12 months from our last meaningful interaction with you.

We may retain information for a longer period where:

• You become a customer or enter into a commercial relationship with us;
• Retention is required under applicable law;
• It is necessary for accounting, tax, audit or regulatory purposes;
• It is required to establish, exercise or defend legal claims; or
• You have consented to continued communication.

When personal data is no longer required, we will delete it, anonymise it or securely restrict its further use.

We use reasonable administrative, technical and organisational measures intended to protect personal data against:

• Unauthorised access or disclosure;
• Accidental loss or destruction;
• Misuse or alteration; and
• Unlawful processing.

Access to lead information is limited to authorised persons who require it for legitimate business purposes.

No electronic transmission or storage system can be guaranteed to be completely secure. You should therefore avoid sharing unnecessary or sensitive information through a lead form.

Subject to applicable law, you may request:

• Confirmation of whether we process your personal data;
• A summary of the personal data being processed;
• Correction of inaccurate or incomplete information;
• Updating of outdated information;
• Erasure of personal data that is no longer required;
• Withdrawal of your consent;
• Details of parties with whom your data has been shared, where applicable; and
• Redressal of a complaint concerning our handling of your personal data.

To exercise these rights, contact us at helpdesk@vuducom.in. We may ask you to verify your identity before acting on a request.

You are responsible for ensuring that the information you provide is authentic and that you do not impersonate another person while submitting a request.

For privacy questions, requests or complaints, contact our designated Grievance Officer:

• Name: Dhruv Chopra
• Designation: Grievance Officer
• Email: helpdesk@vuducom.in
• Telephone: 84477 33576
• Address: 4th Floor, Time Tower, Unit 406, Gurugram, Haryana – 122009, India

Please include your name, contact information, a description of your concern and any relevant details that will help us investigate the matter.

We will acknowledge and address legitimate grievances within a reasonable period and in accordance with applicable law.

Our Meta lead-generation campaign is intended for individuals who are at least 18 years old.

We do not knowingly collect personal data from children through these forms. If you believe that a child has submitted personal data to us without appropriate parental consent, contact us at helpdesk@vuducom.in so that we can review and delete the information where required.

Some technology or cloud-service providers used by us may process or store information on servers located outside India.

Where personal data is processed outside India, we will take reasonable steps to ensure that it is handled in accordance with applicable data-protection requirements and appropriate contractual or organisational safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through other appropriate channels.

For questions about this Privacy Policy or our processing of personal data, contact:

KIWI CONTENT PRIVATE LIMITED
Address: 4th Floor, Time Tower, Unit 406, Gurugram, Haryana – 122009, India
Email: helpdesk@vuducom.in